The Exchange considers all complaints and enquiries that fall within its remit, which are matters that are regulated by its rulebooks.
If your complaint or enquiry relates to the conduct of AIM companies and nominated advisers in respect of their compliance with the AIM Rules for Companies (PDF) (“AIM Rules”) and for Nominated Advisers (PDF) (“Nomad Rules”), you should contact the Exchange’s AIM Regulation team via email, to aimregulation@lseg.com, or via post, to AIM Regulation, London Stock Exchange, 10 Paternoster Square, London, EC4M 7LS.
Further guidance regarding AIM Regulation’s remit, and the remit and responsibilities of other relevant regulators and law enforcement agencies, can be found in the AIM Market Rules & Regulations Guide.
In order for your complaint or enquiry to be handled in the most appropriate manner, it is helpful if you highlight to us which AIM Rules/Nomad Rules you believe may be most relevant to your complaint or enquiry and any specific information you wish us to consider. You may also be able to resolve your complaint or enquiry by contacting the AIM company or its nominated adviser.
Further guidance regarding AIM Regulation’s remit, and the remit and responsibilities of other relevant regulators and law enforcement agencies, is available in the Complaints Process and Guidance information.
Please note that the Exchange’s complaints process is not compensatory in nature.
Not every complaint or enquiry will fall within our remit. Details of the role and responsibilities of other relevant regulators and law enforcement agencies are available in the AIM regulatory landscape overview.
If your complaint or enquiry relates to matters outside of the Exchange's remit, we will be unable to assist you. However, as appropriate, the Exchange works with other regulators and law enforcement agencies to ensure that consideration of a matter is undertaken by the relevant authority with the appropriate investigatory and enforcement powers. In such circumstances, we may direct your complaint or enquiry to a more appropriate regulator or law enforcement agency or provide you with details so that you can contact them directly.