This section shows who to contact if your complaint falls under one of the following headings and if you have not been able to resolve it with the Compliance Officer at the firm or with the quoted company concerned. If it is not for the Exchange to handle, we may pass your complaint on to the organisation responsible and notify you accordingly, or we may suggest an appropriate body for you to get in touch with directly.
Examples of types of situations where you should contact the Exchange:
Complaints should not be made about:
Please note that in the case of a listed company, the disclosure standards set out in the Exchange's Admission and Disclosure Standards are equivalent to those of the UKLA's Listing Rules and, in general, a complaint concerning disclosure by a listed company should be addressed to the UKLA, rather than the Exchange.
With minor exceptions (see footnote to this page) all complaints and disputes in relation to your relationship with any investment firm, including a stockbroking member firm of the Exchange, where no resolution has been achieved after contact with the firm's Compliance Officer, should be addressed to the Financial Ombudsman Service (for the address please click here).
Examples of types of situations where you should contact the FOS:
If you wish to check the authorisation of an investment firm, you may consult the Financial Conduct Authority (for the address please click here) which maintains a central register of authorised investment businesses. The register can be contacted on the FCA's consumer help line 0800 111 6768 8082.
A company's register of shareholdings is maintained by the registrar, which may be either an office within the company itself or an external independent firm acting for the company. The registrar may also act as agent for the company in relation to the payment of dividends and mailing of documentation.
You should contact the registrar in the first instance, and thereafter the Company Secretary of the company concerned, if:
Please note that the Exchange has no jurisdiction in respect of the timely despatch of share certificates nor any powers of intervention or arbitration in the allocation of shares in a new issue.
Footnote - the exceptions refer to business carried out by solicitors, accountants and actuaries not authorised by the FCA. In these cases complaints should be addressed to the firm's Designated Professional Body (see also footnote to page headed 'The Exchange's role in the general regulatory environment - please click here)
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