Financial / Invoicing FAQs

How do I get a copy of an invoice?

Please contact the Credit Control Team at

credit_control@londonstockexchange.com or +44 (0)20 7797 1010

How do I find out what is outstanding on my account?

Please contact the Credit Control Team at

credit_control@londonstockexchange.com or +44 (0)20 7797 1010

How do I check on the status of a payment?

Please contact the Credit Control Team at

credit_control@londonstockexchange.com or +44 (0)20 7797 1010

Where do I find licence cancellation terms and conditions?

Please refer to the cancellation terms and conditions attached to your original licence agreement.

If you have any further questions, please contact the Client Implementation Team on +44 (0)20 7797 3232 or clientimplementation@londonstockexchange.com or your Primary Account Manager.

I receive data directly from the Exchange and have a question relating to charges for terminals

For all terminal data charge queries please contact the Infolect Returns Team:

infolectreturns@londonstockexchange.com

I would like to see a breakdown of my Exchange Charges

Please follow the link below to our corporate website. This link with take you to our ITC tool which details trading charge information.

The ITC Contract and Terms and Conditions, Service Description and Tariff codes can be found by clicking on the link below, under the Resources section.

If you wish to access ITC, please complete and return the ITC Contracts and Terms and Conditions and return to the Client Implementation Team at London Stock Exchange plc, London EC2N 1HP.

For Customer Support for the ITC product, please contact itc@londonstockexchange.com or call +44 (0)20 7797 3232

Where can I view a full list of charges?

Please follow the link below to the London Stock Exchange 2007-2008 Price Lists