The London Stock Exchange uses cookies to improve its website. The cookies for analytical purposes have already been set. For more details and how to manage cookies, please see our privacy and cookies policy.

FAQs


Proquote Connect Investor - Account Questions

How do I subscribe to Proquote Connect Investor?
To subscribe to Proquote Connect Investor please e-mail our support team proving the below information:

  • First name
  • Surname
  • Address
  • Town/City
  • County
  • E-mail
  • Required level of service - Level1/Level2

I would like to use the service from different PCs, is this possible?
It is possible to use the service from different PCs and locations. Your login credentials will work on any PC you use. Please note, however, that you will only be able to use the service on one PC at a time.


Can I login to Proquote Connect Investor on two separate PCs or two browsers concurrently?
Proquote Connect Investor is only available on one PC at a time. You will need to logout of your existing session to start your second session on another PC. 


I have subscribed to Proquote Connect Investor, when can I start using it?
Once you have subscribed to the service, by filling out the required personal information and payment details, there will be a lag while we process your details. This may take up to 48 hours, after which time you will be able to access the product.


I have forgotten my password, how do I get them again?
If you have forgotten your password, please email our support team who will reset your password and email this to you. 


How can I cancel my Proquote Connect Investor subscription?
You can cancel your subscription at any time. Please email our support team asking for your account to be cancelled. Please refer to the terms and conditions with regards to cancelling your account.


Proquote Connect Investor - Product Questions

What is real-time streaming?
Streaming is a method of sending data continuously through a connection between two computers. This is the method price data is sent to your browser. Real-time streaming means the data is live and as it happens. In the Proquote Connect Investor product there is real-time streaming data in the Portfolio, Charting, News and Watchlist tools.

Why does streaming not work on my PC?
If streaming does not appear to be working, you can initially try logging out of the application and log back in. You can also try refreshing your internet connection. If this does not work, try closing clearing the cache and temporary internet files. If the issue still exists, please contact our support team.


Is the data contended?
Contention is where access to real-time prices is effectively shared among users. The contention level is determined by the service provider, when this level has been reached, the first user will have their access to live prices stopped.

The prices in Proquote Connect Investor are not on a contended access basis, meaning users will be able to continually access live prices.


Which companies are included in Proquote Connect Investor?
Proquote Connect Investor covers all UK domicile Main Market companies, all AIM companies, and all Irish and FTSE All-Share foreign incorporated companies with a UK listing.


How can I contact the Proquote Connect Investor support team?
If you have any questions, please email our support team at proquoteconnect@londonstockexchange.com


Proquote Connect Investor - User Guide
For a detailed product user guide.

Proquote Connect Investor- Technical Guide
This Technical Guide outlines the system requirements and settings required for the optimal performance of Proquote Connect Investor.



Here you find all the information about how to trial and purchase our Proquote Connect Investor Services.



Contact us
If you have any questions, please email our support team

How do I subscribe to Proquote Connect Investor?

I would like to use the service from different PCs, is this possible?

Which companies are included in Proquote Connect Investor?



The Exchange accepts no responsibility for the content of the website you are now accessing or for any reliance placed by you or any person on the information contained on it.

By allowing this link the Exchange does not intend in any country, directly or indirectly, to solicit business or offer any securities to any person.

You will be redirected in five seconds.

You are accessing the London Stock Exchange Annual Report Service powered by PrecisionIR.

The Exchange accepts no responsibility for the content of the reports you are now accessing or for any reliance placed by you or any person on the information contained therein.

By allowing this link the Exchange does not intend in any country, directly or indirectly, to solicit business or offer any securities to any person.

You will be redirected in five seconds