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Description of business:
IBEX provides contact centre services and other business process outsourcing solutions to enterprise customers. IBEX employs approximately 8,000 staff in sixteen locations situated in five countries, and provides services in eleven languages. IBEX has over 70 enterprise clients. The majority of IBEX's clients are corporations that outsource some or all of their contact centre operations. The Group's specialisation is in the voice-based contact centre services area where it provides a complete suite of voice-based services to clients. Some of these services include inbound technical support, inbound customer care, inbound sales, inbound customer retention and outbound customer acquisition. The Group derives approximately 90 per cent of its revenues from clients based in the US. The majority of these revenues are served "onshore" from the Group's eight locations in the US the remainder is served "offshore" with three locations in the Philippines and one in Senegal.

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IBEX Global Solutions plc

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